Shipping and Pickup Information
We offer shipping of retail goods across Canada and the USA. We offer shipping of dry food and frozen/raw food in Calgary and surrounding communities only.
CALGARY (and surrounding towns) DELIVERY:
Minimum order for any shipping option is $25
Shipping is $10 within Calgary City Limits and free after an order of $50 before GST.
We offer delivery free within Calgary City Limits at $50 before GST.Food (dry or frozen) or large items: Will be delivered* within Calgary according to the below schedule.
Note: Small packets items may be sent Canada Post with tracking, or may be delivered on the schedule below.
Deliveries may take place between 10 am and 6 pm. Please choose a shipping address that can successfully receive your order during this window.
You will receive a text or email with a link to follow the timing of your delivery. Please advise this window can fluctuate throughout the day due to breaks, gas fill ups or vehicle issues that may occur during the delivery day. For live up-to-date timing simply refresh the link you've been texted!
Calgary surrounding towns any day: (Bearspaw, Springbank, Olds, Dewinton, Okotoks, Cochrane, Chestermere, Elbow Valley) we can ship frozen, raw or dry food for a flat $25 delivery fee to these towns. If you need non food items, choose "rest of Canada" shipping for $15. This option is for food orders.
NOTE: Airdrie now offers FREE DELIVERY on Tuesdays after $50.
Pre-purchase online and pick at our Bridgeland store during business hours.. A confirmation will be sent when your order is ready for pickup.
CANADA (Not covered above):
We can ship all retail items for a $15 flat fee for orders over $50.
Retail goods are a flat shipping fee of $15 for orders over $50. The purchaser is required to pay any duties and taxes upon arrival into the USA.
THINGS TO NOTE:
Orders that have been made in error (ie; frozen to the US or outside Calgary or surrounding areas) may be subject to an administrative restocking fee of 5%.
We do not cancel orders once an order has been placed.
Orders will only qualify for free Calgary delivery at 50$ before GST Store Credit or Gift Cards work as tender to qualify but Rewards Coupons do not qualify when used for delivery unless the remaining total owed by client is 50$ before GST. We keep our minimums low and this helps us to do so!
* YOU WILL BE SENT A PHOTO OF YOUR DELIVERED PRODUCT IN FRONT OF YOUR STEP. Once Doodle Dogs has delivered your order we will not be liable for any theft or thawing that may occur as a result of not being home or leaving it outside. By clicking the terms and conditions prior to ordering you will be agreeing to these protocols for our local delivery service.
If you are unreachable on three different delivery attempts for three different orders, you will no longer qualify for delivery through Doodle Dogs. You will still qualify for pick up at Doodle Dogs through our online store.